Last updated: 22 October 2026. This policy applies to WiFi HERO, a brand of Omnitech Marketing Sdn Bhd ("we", "us"), 51 Jalan Putra Berlian 12, Taman Kampar Putra, 31900 Kampar, Perak, Malaysia. Contact: omniaiservice@gmail.com.
When you contact us on WhatsApp, Facebook Messenger, our website or by phone, we collect the information you give us to arrange a home or business fibre broadband application: your name, phone number, Messenger ID, installation address, postcode, current internet provider and plan, preferred plan, and the documents the telco requires for the application (identity card copy, utility bill or existing broadband bill). We also keep the messages exchanged with us.
To check fibre coverage at your address, recommend suitable plans from Unifi, Maxis, CelcomDigi or TIME, prepare and submit your application to the chosen telco, arrange installation and follow up on your request. Replies may be generated by an automated assistant; a human staff member can take over the conversation at any time.
Only the telco you choose (for the application), the platform providers that deliver the messages (Meta Platforms for WhatsApp and Messenger) and our own staff. We do not sell your data.
Application documents are kept only as long as needed to complete the application and any dispute period required by the telco; conversation records are kept for up to 24 months for service follow-up unless you ask us to delete them earlier.
Under the Personal Data Protection Act 2010 (Malaysia) you may ask to access, correct or delete your personal data, or withdraw consent, by messaging us on the same channel or emailing omniaiservice@gmail.com. See our Data Deletion Instructions.
Data is stored on access-controlled systems in Malaysia; documents are removed from messaging platforms after collection and kept only in our application records.
WiFi HERO（Omnitech Marketing Sdn Bhd）收集您通过 WhatsApp、Messenger、网站或电话提供的姓名、电话、安装地址、现用配套以及电讯公司申请所需文件，仅用于查覆盖、推荐配套、提交申请和安排安装。资料只会提供给您选择的电讯公司和消息平台提供商，不会出售。您可随时要求查阅、更正或删除资料，请参阅"数据删除说明"页面。